Kevin Meyers

A few months ago I ordered me up a FitBit, one of the coolest new tech doodads, a thingy that you slip in your pocket to monitor all of the calories you burn throughout the day, as well as your sleep, what you eat, and all kinds of other stuff. Thought it sounded cool. And so, apparently, did a ton of other people. And this thing has been hampered by major delays. This is what my dad calls a “high class problem.” And it is one that would be frustrating if it weren’t for the tremendous outreach from the company, in emails like the one I’m copying below. This is a start-up that seems honest, humble, and, most importantly, genuinely happy for my business. As one of my English friends would say: “Good on ya, FitBit!”

Makes me look forward to checking mine out as soon as they’re able to ship it. Maybe I’ll even let you know what I think of it. **************************

Dear Kevin,

We are writing to inform you of an update with the status of your Fitbit order. We now expect to ship your order by May 31st at the latest.

We know how frustrating the changing ship date can be and we work hard to provide accurate shipping estimates up front. We continue to receive Fitbit shipments from our factory every week, and we ship them out to customers as soon as we receive them.

We apologize for any inconvenience this causes you, and will continue to work hard to get this item to you as soon as possible.

You will receive another email when your order is ready to ship. We’ll ask you to reconfirm your order at that time, and you will also be able to update or change your credit card information. If you need to update your order you can do so on the order status page.

We will not charge your credit card until we ship your order.

If you have any further questions you can contact orders@fitbit.com at any time for resolution.

We appreciate your patience and hope to serve you in a more timely fashion in the future.

Sincerely,

The Fitbit Team